Server timeout

Incident Report for PupilPay

Resolved

The issues seem to have stopped.

Posted Jun 11, 2021 - 20:39 CEST

Update

Just as we published the last update, the servers came back online. We're continuing to monitor the issue.

Posted Jun 11, 2021 - 18:26 CEST

Update

As we suspected, our servers time out again, but the homepage still works, but it is slower than usual.

Posted Jun 11, 2021 - 18:25 CEST

Update

Services are back online, we're monitoring in case the issue comes back

Posted Jun 11, 2021 - 18:06 CEST

Update

AlwaysOnline kicked in and our homepage is back online, the rest of our services are still unavailable.

Posted Jun 11, 2021 - 17:54 CEST

Monitoring

The same issue keeps reappearing as we had today, the problem is a host side issue, and our hosting service is working on resolving the issue.

Posted Jun 11, 2021 - 17:50 CEST

This incident affected: PupilPay Portal, PupilAPI, and PupilPay Website.